Monday, October 26, 2009
I've trained a lot of people in my years. A ton at Red Lobster, but many in other places as well. I think I've been a trainer for five different companies by my count. So when I say this, I mean it.
If you are a new server in training, get your shit together.
I don't care about anything else, when you are with me, we are working. When you are with me, you are on my time and my dollar, because if you fuck it up at the table, that is my tip. I understand this is part of the learning process, so I am gracious, but there are limits. Get your shit together and learn the menu. Learn the table approach. Study the wine chart and give a few of them a try. We give it to you for free, take a taste. I know you have school work, or kids to take care of, or bong hits to keep track of, but let me let you in on a little secret - I.don't.care. At all.
Come prepared. If I smell weed, I'm sending you packing. If you got booze on your breath, it's over. No, I'm not kidding. What you do with your time is your business, but get this - this isn't your time. I'm good at what I do, and I'm not ashamed of that fact. I've worked for many years honing my skills and knowledge, and I promise you that if you pay attention, if you put the time in, you can and will make very good money. If you learn the right way, not the easy way, you will make more money.
You will get out of this what you put into it. I understand you worked at Perkins for 74 years. I don't care. That's not how we do it. I don't care that you served at the mom & pop place on the lake in high school. You were an idiot then, and didn't learn a thing other then how to not drop food on the floor. We have a system here, and honestly, a surprisingly good system. I might not give Red Lobster a lot of credit, but they do deserve it for their server training, it is better than most others.
And when one of the other trainers says something, listen to them. We've all been at this a long time. You might not understand why you should do it that way, but believe me, in time you too will gain that wisdom. They aren't correcting you because they are bitches. We aren't busting your balls because we have nothing better to do. We all know if you don't learn this that A) you'll fuck it up at our tables in the future B) you'll piss off our regulars and C) you'll not last, which means we'll have to start this whole process over with some other clueless person, and all of this costs us money.
If you know what you are doing, I'll give you a long leash. But you have to earn that. Don't tell about how you served a bus of 45 strippers all by yourself and didn't make a single mistake. Serve this 4 top without a mistake. Trust is earned. If you deserve it, I'm happy to give it, as it is much easier for me when a trainee is competent. Heck, those training sessions are like a mini-vacation for us trainers actually. We get to show up, do only about half the work, and take in our normal tips. But unfortunately, and much to the surprise of most trainees, few of you ass-clowns are competent when you first walk in those double doors. So shut up, study up, and work hard, this'll be over sooner if you do.