From the article:
Red Lobster is revamping the way workers wait on tables in a move that some employees and experts say could hinder service at the world's largest casual-dining seafood chain.
In a plan that starts nationwide Monday, the chain owned by Orlando-based Darden Restaurants will eliminate busboys, demote many waiters and reduce the number of servers working each shift by assigning each four tables instead of three.
Darden said the new system will cut costs but actually improve service. Unhappy employees and some restaurant experts warn it could result in demoralized, stressed-out workers — never a good thing in the hospitality business.
"We're going to be completely worn out," said Bob Meehan, a longtime server at Red Lobster in Lake Worth. "It's definitely going to hurt service."
Chris Muller, dean of Boston University's hospitality school, said worker morale will likely suffer. "If you don't like the people you're working with and for … it's going to show," he said.
Red Lobster spokeswoman Heidi Schauer insisted many employees like the changes and that diners at restaurants that tested them seemed to approve as well.
I'm guessing that Heidi didn't ask the server assistants, nor did they have an outside and unbiased party ask.
Read the comments here. Server ASSistants is a fucking train wreck for Darden.
Seeing as how I've have left the Red Dumpster, I'd like to connect some existing employees with Mrs. Pedicini. She can/will keep it completely anonymous. Let me know at RLserver AT gmail DOT com if you'd be interested in talking to her from time to time about the ongoing bullshit we know as working at Red Lobster.