Wednesday, May 24, 2006
There are a few things every waiter/waitress hates. There are some things that are universally considered as poor ettiquette, ignorant, and just plain stupid. Tonight I had one such encounter.
The lady was mid-40's, with a cute early college daughter in tow. My guess is they were out shopping tonight for matching cell phones. Daughter orders Jumbo Coconut Shrimp meal. Mother says "I'd like the same, the Crunch Shrimp." I clarify "The Crunch Shrimp for you?" "Yes, with baked..."
So I deliver the food, ask if they need anything else. No? Ok, I'll check back in a minute.
I come back for my 2 bite check, and my lady hasn't touched her food. She looks unhappy. I ask how everything is tasting.
"This isn't what I ordered."
"What isn't ma'am?"
"They are the Crunch Shrimp you asked for ma'am."
"No, I said I wanted the same as her (pointing to daughter's Coco Shrimp)."
"Ma'am, that's why I clarified with you that you wanted the Crunch Shrimp when I was taking your order. Would you like something different?"
"This is not what I ordered. I said I wanted the Coconunt Shrimp."
"Ma'am, again, this is why I clarified when I was taking your order. I verified that you said Crunch Shrimp, I even wrote it down here, but I will gladly get you Coconut Shrimp if you would like."
Raising her voice "I didn't order this." (her daughter is now trying to sink beneath the table)
"Ma'am, I've offered to get you something else, what would you like me to do?"
"I want what she is having."
Taking her plate from in front of her I state "I'll be back shortly."
What is it with people? Do you think I want to bring you the wrong food? Do you just think I make up whatever I want to hear (in spite of what you might be saying) and then write down this imaginary order (of course after verifing verbally with you) and then ring in this wrong order so I can piss you off? That's exactly the scam us waiters have working.
If you are that stupid, you should be required to wear a helmet any time you go out in public. A big road cone orange one, so we can identify you at a glance, and of course for your own protection.
Related Tags: Stupid People, Customer Service, Food Service, Red Lobster, Service Industry, Restaurant, Seafood, Seafood Restaurant, Restaurant Industry, Waiter, Waitress, Server, Darden, GMRI, Helmet, Road Cone, Shrimp, Coconut Shrimp, Crunch Shrimp, Fried Shrimp, Mother Daughter