Saturday, March 10, 2007
Friday's in Lent are always a mad house, especially when the weather is nice. We're talking as busy as it ever gets, coming in weekly just shy of Mother's Day totals every Friday. We're talking crazy busy.
So today, our lunch was extra busy. This is generally a good thing, except for the fact that it puts the entire store behind for the big game, Friday Dinner. Friday Dinner is show time, it is money time, it is big time. And to start that key shift behind is death. Meltdown came mid-evening. After we moved a bunch of tables that had been camping out, we slammed our kitchen. We instantly went down nearly everything. The first wave of people wiped out what had been prepped, and the prep guys were in over their heads. Our ticket times went from a manageable 22ish minutes to 40+ minutes. This was after people were waiting in our lobby for 60-90+ minutes to get sat.
So it was meltdown. Prep guys were running like rats in a cage with a starved family of pythons. Line cooks were flipping out because they didn't have what they needed to complete orders. AC's were screaming because tickets were getting pushed out incomplete. Servers were scorched waiting for things that should take minutes to cook that were approaching an hour. Bar tenders were bombed with way too many people in far too little space, all wanting more alcohol. Management only worsened things by finding the exact wrong places and time to push buttons. I thought a cook and a manager might have to be separated for a few minutes in the heat of things. Nothing went smoothly except for the dish room. We had clean glasses all night long.
We were on wait for over 5 hours tonight. That is busy, no matter who you ask.
After a night like this, there is nothing better than sitting at home in silence. The silence is golden. I'd pay for this silence. Letting the crash of dishes, the whine of machinery, the blaring music, the roar of a restaurant clear from your head. Maybe mulling it over with a strong single malt. Yeah, that sounds good. Those of you in the industry, here's to you - Cheers!