Oh of course I could come up with a lot of specific reasons why Red Lobster sucks, but I would like to focus on the leadership of our company as the core reason why we suck.
It always rolls down hill, especially at Red Lobster. The past few years the company has been handcuffed by an endless barrage of corporate policies, taking away any authority and creativity from the local level of management. This has in turn filtered down to where the only people surviving at the local level of management are those who are willing to fall into a mindless goose step of the corporate BS. Darden has slowly turned Red Lobster into a soulless organization. As the Dilbert cartoon suggests, we are led by corporate zombies. If we could employ robots, I truly believe that our corporate leadership would the first to do so.
As if that wasn't bad enough, you then get young managers trying to make a name for themselves by throwing themselves fully into the machine with the hopes that they'll get noticed and put on the fast track to becoming the ever coveted General Manager. You can readily identify these Lobsterbots by their nearly incessant repeating of various corporate mantras. You might notice these (generally) young managers walking around with their noses as close to the pooper of any Area, Regional, or National directors as social mores will allow. These are the managers you suspect sleep in Red Lobster pajamas, and hug large stuffed lobsters for security. These are the managers who if Red Lobster announced all employees were to wear their underwear outside their pants, they'd be the ones happily enforcing it. They stop thinking for themselves, believing it will get them farther. If it comes from corporate, it makes them happy. What the Lobsterbots don't realize is that it precisely these kinds of actions that causes their staff to despise them. As their noses go further up the corporate butts, the further away from those who actually do the work they become. Many do not see or understanding this creeping void, as Red Lobster doesn't warn them this is happening. In the long run, it destroys staff moral, and generally causes everyone who is forced to work with them to do a crappier job. I also drives out some of the best servers from our company.
Related Tags: Red Lobster, Lobster, Darden, DRI, GMRI, Manager, Management, Leadership, Corporate, Corporate Leadership, Brown nose, General Manager, Restaurant, Seafood, Robots, Dilbert