Mom, I love you, but I hate your day. Nothing personal.
Mother's Day this year was exceptionally bad in my store for our staff. We all know it is coming, and everyone knows we won't get any time off, that is the norm, so we're used to it.
We also know that it is an "amateur" day, meaning we'll get a bunch of people who don't normally go to places as "nice" as our Red Lobster. We're used to crappy tips, but messes, and ridiculous volume of people. It is that very volume that usually makes up for everything else, as you are assured to walk out with a pocketful.
This year wasn't any different from an earnings standpoint. Most if not all our service staff made far more than we would make on just a normal weekend, especially on a Sunday Lunch shift.
But something was different this year. Something brought out a new level of asshole in quite a number of our customers, a level and frequency of asshole to rival the proctologist's office down the street.
I saw a number of servers in tears over the way they were treated by customers who were out of line. Credit to our staff that they took the abuse and walked away, especially to one of our more fiery fresh meat young ladies who I didn't honestly believe previously could hold her tongue at any point.
What is it that is in some people that turns them onto their asshole setting on the day they should be enjoying with their mother and grandmothers? Do you think mom wants to watch you verbally abuse a service staff? Do you think mom wants to be reminded that you are an impatient ass-clown? Do you think mom is honored when you raise your bitchy shrill voice to cuss out a teenage hostess because you were dumb enough to think you'd get seated right after church on Mother's Day?
I could go on, but suffice it to say the local drinking establishment, our after-hours office so to speak, was filled with Lobster crew following both shifts. Not that it is a surprise we retired there, but the fact that all but 3 service staff showed is nothing less than amazing. Thankfully most of us didn't have to open Monday morning.