Tuesday, December 30, 2008
It cracks me up to see idiot managers flame out. Not good managers mind you, the idiots. One of the worst things for crew morale are managers who can’t grab their own ass with both hands. An experienced staff member can smell incompetence from a mile away. When a new manager comes in, bragging about all their years as a manager of some other dumpy chain (Denny’s, Perkin’s, Waffle House would be some prime candidates), you worry. Then when they back up that concern with incompetence you really worry. Especially if you are the person training them. I’ve trained a lot of people in my years, and only a few of them were 100% incompetent in serving food. Some might be at the 25% level, which is bad, but with a lot of practice, diligence, and good training they will eventually figure it out. But when you have no personality, are afraid of customers, and are too lazy to do the basic components of the job you are being trained for, that is a problem. And it is an absolute train wreck when you are a manager in training. How do I kindly inform my GM that I wouldn’t put you in a section with only a 1 top for you to serve? What am I to tell the regional director, who I've known for more than a decade, when I have to explain he hired a completely inept tool? I don't want to ruin your career, but there's no way in hell I'm turning you loose in another Red Lobster.